Your Customer is Not a Statistic – When a customer walks into your office, you want to make sure they feel welcome, you want to treat your customer as though they are a piece of gold, and not as a statistic.
Have you ever been standing in a line, and when it comes to your turn to be waited on, the sales associate yells out “next?”
Just thinking about that scenario makes me cringe. It is hardly a way to build a relationship with your customer.
I have been working in sales for more than fifteen years, and I have literally had customers tell me that the most important thing to them is to be appreciated and not treated as a statistic.
Keep this in mind the next time you wait on a customer, instead of yelling “next,” you can politely say, “may I help you Ms. Jones.”
We all have our daily, weekly, and monthly goals that we must meet. And with this pressure applied to our daily workday, it is easy to lose sight of the fact that it is the customer who is the most important thing when it comes to our company’s existence. They are the backbone. Without customers, we cease to exist.